You will need access to both your modem and you Enphase monitoring device. You could have one of the following devices:

The third device shown above which looks like a switchboard actually contains one of the IQ Gateway/Envoy S devices behind the yellow sticker. Please follow the directions for the IQ below.

First step before trying the steps in the videos below is to reboot both the Envoy device and your internet router. Please power down your router for 30 seconds. If you have an Envoy R, disconnect power and then reconnect after 30 seconds. If you have an Envoy S or IQ Gateway, please locate the switch in your meter box or Enphase switchboard labelled Gateway/Envoy. Turn this switch off and switch back on after 30 seconds. Ensure that all displays or lights turn off during this process. Some systems may have the envoy behind a different switch, if the lights don't power off on the IQ or Envoy S gateway, please switch off the Solar Main Switch and check again.

Once this process has been completed, please check again for connectivity. It may take a few hours for the monitoring software error to clear however you can check the connectivity by looking for +web on the Envoy R display or a green light on the comms check on the IQ/Envoy S. Please see links below to identify this light.

If this process hasn't restored connection, please follow the videos and links below for your type of device.

Or if you prefer, please watch the YouTube video below which explains the process.

If you have the Envoy R, please follow the directions for the Envoy R below.

Or if you prefer, please watch the YouTube video below which will run you through the steps to identify the process.

Should these processes fail or if you have any further need of help, please email us at service@tindosolar.com or call 1300 846 367.