Tindo Solar Warranty Panel Replacement & Labour Reimbursement
How the Warranty Claim Process Works
Claim Assessment
Our technical support team reviews the reported issue and assesses the panel against the applicable warranty terms.
Warranty Approval
If the claim is approved, a warranty authorisation and RMA (Return Material Authorisation) number will be issued.
Panel Replacement
The replacement panel must be installed by a suitably accredited installer who will verify the affected module, complete the replacement, and recommission the system.
Documentation
To complete the claim, the installer may be required to provide photographs of the affected panel, evidence of testing performed, and photos of the replacement panel after installation.
Claim Assessment
Our technical support team reviews the reported issue and assesses the panel against the applicable warranty terms.Warranty Approval
If the claim is approved, a warranty authorisation and RMA (Return Material Authorisation) number will be issued.Panel Replacement
The replacement panel must be installed by a suitably accredited installer who will verify the affected module, complete the replacement, and recommission the system.Documentation
To complete the claim, the installer may be required to provide photographs of the affected panel, evidence of testing performed, and photos of the replacement panel after installation.
Labour Reimbursement
For approved warranty replacement claims, Tindo Solar may reimburse labour costs incurred by an accredited installer, subject to compliance with our claims requirements.
For approved warranty replacement claims, Tindo Solar may reimburse labour costs incurred by an accredited installer, subject to compliance with our claims requirements.
Current Labour Reimbursement Schedule
Service Reimbursement First panel replacement (includes call-out fee) $180 Ex GST Each additional panel replaced during the same visit $35 Ex GST
Please note that additional travel costs associated with remote or regional locations may not be covered.
| Service | Reimbursement |
|---|---|
| First panel replacement (includes call-out fee) | $180 Ex GST |
| Each additional panel replaced during the same visit | $35 Ex GST |
Please note that additional travel costs associated with remote or regional locations may not be covered.
Requirements for Labour Reimbursement
To be eligible for reimbursement, installers must submit:
- The approved RMA number
- A valid tax invoice
- Installer accreditation details
- The serial number(s) of the affected panel(s)
- Supporting photographic evidence
- Submission within 30 days of completing the replacement work
To be eligible for reimbursement, installers must submit:
- The approved RMA number
- A valid tax invoice
- Installer accreditation details
- The serial number(s) of the affected panel(s)
- Supporting photographic evidence
- Submission within 30 days of completing the replacement work
Important Information
- Warranty claims must be approved by Tindo Solar before replacement work is carried out.
- Proof of ownership and valid panel serial numbers are required.
- Replaced panels may need to be returned to Tindo Solar or disposed of according to our instructions.
- Not all claims are eligible for warranty coverage. Standard warranty terms, conditions, and exclusions apply.
- Warranty claims must be approved by Tindo Solar before replacement work is carried out.
- Proof of ownership and valid panel serial numbers are required.
- Replaced panels may need to be returned to Tindo Solar or disposed of according to our instructions.
- Not all claims are eligible for warranty coverage. Standard warranty terms, conditions, and exclusions apply.
Submit a Warranty Replacement Request
If you believe your Tindo Solar panel may be covered by warranty, please complete our online Warranty Replacement Request Form using the link below:
You will be asked to provide your system details, contact information, panel serial numbers, and supporting photos to assist with the assessment of your claim.
If you believe your Tindo Solar panel may be covered by warranty, please complete our online Warranty Replacement Request Form using the link below:
You will be asked to provide your system details, contact information, panel serial numbers, and supporting photos to assist with the assessment of your claim.
Source documentation
- Tindo Solar PV System Limited Warranty (Sept 2018)
- Tindo Operations 25 Year Warranty
- N-Type PV Module Consumer Warranty Version C (24 July 2025)
- POLICY_Tindo Panel RMA_2026-08.pdf