Internet issues
Reconnecting Sungrow inverters to the internet
Applies to most Sungrow models starting with SG and SH Your Internet router requires WIFI Bandwidth of 2.4GHz, and WPA2 or WPA3 security for the inverter to connect Download the Sungrow Technical Guide with steps on how to reconnect your inverter The ...
Changing the SIM card on your TP-Link Wireless router
If you did not have fixed internet at your dwelling when your solar or battery was installed, you may have been supplied a dedicated 4G router to provide the required internet access for your system. In this instance, you would have been asked to ...
Connecting your CATCH Control to your WIFI
This video shows how to connect your CATCH Control (formerly known as CATCH Solar Relay) to the Internet. This is helpful for installers connecting a Relay for the first time or homeowners who may have changed their Wi-Fi details. Please review the ...
What the LED lights mean on Wattwatchers devices for Solar Analytics monitoring
The LEDs on the Solar Analytics / WattWatchers device indicate its status as per the table below. If a reboot has been conducted and the device does not exhibit all three LEDs on, please retain a photo record for support purposes.
SolarEdge - Monitoring Offline
This article applies to customers with a SolarEdge inverter If you are seeing an error on your MySolarEdge monitoring app stating "No Communication" it is likely due to your inverter no longer being connected to the internet. Have you recently ...
Enphase - I have changed my internet provider/modem or my wifi password and need to reconnect my monitoring
If you have lost connection between your Enphase Envoy and the internet because you have recently replaced your modem, changed your wifi or had the NBN installed, please follow the directions below. You will need access to both your modem and you ...
Enphase - Enlighten monitoring is showing an error "Gateway not Reporting"
If you are seeing an error on your monitoring stating "Gateway Not Reporting", please follow the steps below to troubleshoot the issue and return connectivity. You will need access to both your modem and you Enphase monitoring device. You could have ...